We ship to the following:

• Street addresses, P.O. Boxes (please select this option during checkout), and Military APO/FPO addresses.
• All 50 U.S. states, including the District of Columbia (excluding U.S. Territories).

Orders placed Monday through Friday typically ship within 48 hours. Orders placed over the weekend are processed on the next business day. During busy periods (such as holidays), shipping times may take longer.

For same-day shipping, place your order before 12:00 PM ET and select an expedited shipping option (excludes weekends and holidays).

Once your order ships, you'll receive an email with tracking details. If you don’t see it, check your spam/junk folder. To ensure you receive updates, add customercare@windnsails.com to your safe sender list.

Orders ship via Standard Ground unless you select an expedited option. Standard Ground shipping typically takes 5-7 business days, but many orders arrive sooner.

Unfortunately, once an order is placed, we cannot make changes, adjustments, or cancellations. If you need assistance, contact customer service at customercare@windnsails.com or call 1-800-418-2027, and we will do our best to help.

Yes! You can save multiple shipping addresses when creating a Wind 'n' Sails account, making it easy to send orders to different locations.

If you've ordered multiple items, they may not fit in one box. In this case, your order will be split into multiple shipments, and you'll receive separate tracking emails for each.

Start your free return or exchange by logging into your account and selecting the order you need to return or exchange. Initiate a return by entering your order ID and shipping zip code. If you need help, contact customercare@windnsails.com or 1-800-418-2027.

Return Options:

• Drop off your return at Staples, UPS Store, FedEx Office, FedEx Drop Boxes, or participating retailers.
• Receive a QR code or prepaid printable return label for easy returns.

Processing Time:

• Exchanges ship immediately.
• Refunds (e-gift card or original payment method) are processed within 3-5 business days after the carrier scan.

We accept returns for new, unused, unwashed, undamaged, unaltered merchandise within 30 days of shipment. Items must have the original garment tags attached.

Exclusions:

• Swimwear & Underwear: Must be tried on over your own undergarments. Swimwear returns must have the hygienic liner intact.
• Shipping fees are non-refundable unless Wind 'n' Sails made a shipping error.

Refunds & Exchanges:

• Store credit is issued immediately after carrier pickup. Wind 'n' Sails e-gift cards never expire.
• Exchanges are available for the same item in a different size within 30 days of shipment.

Contact customercare@windnsails.com within 3 days of delivery for assistance with defective or faulty items.

If your package arrived damaged please include photos of the packaging and damaged goods inside. Please hold onto this package for 7-10 business days as the courier may require additional photos to process a damaged package claim.

No, products sold on windnsails.com are not for resale. If we suspect purchases are for resale, we reserve the right to cancel or limit orders.

If you're interested in becoming an authorized Wind 'n' Sails retailer, email us at customercare@windnsails.com.

Currently, we do not offer gift packaging, but all orders arrive in our signature Wind 'n' Sails packaging.

For restock updates, sign up for email alerts on the product page, check windnsails.com regularly or contact customercare@windnsails.com.

View our Sizing Charts for guidance or contact us for additional help.

Boys’ Ties: 48” L x 3” W

Men’s Ties: 58” L x 3 ¾” W

Extra-Long Ties: Up to 63” L x 3 ¾” W

Spot clean your tote bag as needed. For deep cleaning, take it to a dry cleaner and mention any silk trim.

We accept these payment methods:

• Visa, MasterCard, American Express, Discover, China UnionPay
• Apple Pay, PayPal, Amazon Pay
• Wind 'n' Sails e-Gift Cards
• Sezzle, Klarna, and Shop Pay

Your card will be charged only when your order ships. An authorization hold may appear, but no funds will be withdrawn until items are dispatched.

Yes, applicable sales tax is charged in select U.S. states.

Wind 'n' Sails Gift Cards are available online only in amounts ranging from $25 to $500 USD.

Unfortunately, lost or stolen e-Gift Cards cannot be replaced.

Log into your account to verify your e-Gift Card balance.

No, e-Gift Cards cannot be reloaded. You’ll need to purchase a new card.

No, you can check out as a guest, but creating an account makes ordering faster and allows you to track your order history.

Registering allows you to:

• Save your billing and shipping addresses for faster checkout.
• Track past orders and manage email subscriptions.

Yes, we use industry-standard encryption and security measures to protect your personal information.

You’ll be added to our email list upon registration. We send updates about events, new arrivals, and promotions designed to make you say, "I feel great!"

Click unsubscribe on the bottom of any of our emails if you no longer want to receive email communications.

Request a password reset via email. For security reasons, we cannot provide passwords over the phone.

Yes! Follow us for exclusive content and product launches:

• Facebook
• Instagram
• Pinterest
• YouTube
• TikTok
• X

For additional questions, contact us at customercare@windnsails.com or 1-800-418-2027.