Wind ’n’ Sails currently ships throughout all 50 U.S. states and Washington, D.C.

Orders may be shipped to eligible residential and business addresses, P.O. Boxes, and APO/FPO military addresses. We do not currently ship to U.S. territories.

For complete information, please review our Shipping Policy.

Orders are generally processed within1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day. Processing times may be extended during periods of high order volume or for certain products.

Available shipping methods and estimated delivery times are displayed at checkout.

Estimated delivery times depend on the shipping method selected at checkout and begin after your order has been processed and shipped.

Delivery estimates are provided as a convenience and are not guaranteed unless expressly stated otherwise.

For current shipping methods, charges, and estimated delivery times, please review our Shipping Policy

Once your order ships, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

We begin processing orders promptly and cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need assistance, please contact Customer Care as soon as possible at customercare@windnsails.com or 1-800-718-7888

Yes. You may enter a shipping address that differs from your billing address during checkout.

If you have a Wind ’n’ Sails account, you may also save eligible shipping addresses for future purchases.

Orders containing multiple items may occasionally be fulfilled separately.

If your order is divided into multiple shipments, you will receive tracking information for each shipment as it becomes available.

Eligible merchandise may be returned or exchanged within 30 days of delivery, subject to the conditions and exclusions described in our Return Policy.

To be accepted, merchandise must be unworn, unused, unwashed, unaltered, and in its original condition, with all original tags and packaging where applicable.

Certain merchandise may be excluded from returns or exchanges for hygiene, personalization, final-sale, or other reasons.

Please review our Return Policy for complete eligibility requirements and exclusions

To begin a return or exchange, please use our online Returns Portal.

You will need your order number and the email address associated with your order.

Once your return has been received, please allow up to 7 business days for inspection and processing. You will receive an email confirmation once your return has been completed.

Original shipping and handling charges are generally non-refundable unless otherwise required by law or the return results from an error by Wind ’n’ Sails.

Any applicable return-shipping charges or complimentary return options will be disclosed during the return process.

Please review our Return Policy for complete details.

Once an eligible return has been received, please allow up to 7 business days for inspection and processing.

When a return is accepted, any applicable refund will be processed in accordance with the Wind ’n’ Sails Return Policy and the requirements of the original payment method.

Your financial institution may require additional time to post the refund to your account.

Please contact Customer Care promptly at customercare@windnsails.com or 1-800-718-7888 if your order arrives damaged, defective, or incorrect.

Please include your order number and, when applicable, photographs of the item and its packaging so our team can assist you as efficiently as possible.

Please retain the item and its original packaging until Customer Care provides further instructions.

Sizing and measurement information is provided on each applicable product page.

Because fit and measurements may vary by product, material, construction, and style, we recommend reviewing the Size Guide provided for the individual item before ordering.

For additional assistance, please contact Customer Care.

Restock timing varies by product, and some items may not return once sold out.

For new arrivals, restocks, and other product updates, subscribe to the Wind ’n’ Sails Newsletter.

For questions about a particular item, please contact Customer Care.

We do not currently offer separate gift-wrapping services.

Orders are presented in signature Wind ’n’ Sails packaging, with packaging varying by product and order.

Tie dimensions may vary by style and design. Please refer to the individual product page for the most current and accurate measurements.

Select wind ’n’ sails ties are intentionally cut slightly longer than conventional proportions to complement their distinctive shape and construction. The additional length is designed to accommodate a fuller knot while maintaining a balanced, traditional length when worn.

Care requirements vary by product, material, and construction.

Please follow the care instructions provided on the product page or care label. Following the specified care instructions will help preserve the appearance and quality of your item.

For additional care questions, please contact Customer Care.

Products purchased directly from Wind ’n’ Sails are intended for personal use and not for unauthorized commercial resale.

Wind ’n’ Sails reserves the right to limit quantities or cancel orders that we reasonably believe are intended for unauthorized resale, subject to applicable law.

For authorized retail, wholesale, corporate, or other business inquiries, please contact Business Inquiries.

Wind ’n’ Sails accepts the payment methods displayed as available at checkout.

Depending on your location, device, and order, available methods may include major credit and debit cards, digital wallets, Wind ’n’ Sails e-Gift Cards, and eligible installment-payment services.

For complete information, please review our Payment Methods page.

The timing of authorization and payment may vary depending on the payment method selected.

Your payment provider may place an authorization hold when your order is submitted. The timing of the final charge is subject to the applicable payment method and order-processing requirements.

Please review our Payment Methods page for additional information.

Applicable sales tax is calculated at checkout based on the information associated with your order and applicable tax requirements.

Wind ’n’ Sails e-Gift Cards may be purchased online in the denominations currently offered on our website.

Available denominations and applicable terms are displayed at the time of purchase.

If balance information is available through your Wind ’n’ Sails account, sign in to view your e-Gift Card information.

For additional assistance with an e-Gift Card, please contact Customer Care.

Please contact Customer Care promptly if you believe an e-Gift Card has been lost, stolen, or used without authorization.

Replacement or recovery may depend on the circumstances, available purchase records, and applicable e-Gift Card terms.

Wind ’n’ Sails e-Gift Cards are not reloadable. If you would like an additional balance, a new e-Gift Card may be purchased.

No. You may complete an eligible purchase as a guest.

Creating a Wind ’n’ Sails account can make future checkout more convenient and provides access to available account features and order information.

A Wind ’n’ Sails account allows you to access available account features, which may include:

• Viewing your order history
• Managing eligible account information
• Saving shipping and billing information for more convenient checkout
• Managing certain communication preferences

Available account features may change from time to time.

Select the password-reset option on the sign-in page and enter the email address associated with your account.

Follow the instructions sent to your email to reset your password.

Wind ’n’ Sails uses administrative, technical, and organizational measures designed to help protect personal information.

No method of transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.

For information about how Wind ’n’ Sails collects, uses, discloses, and protects personal information, please review our Privacy Policy and Your Privacy Choices.

After subscribing, you may receive communications about new arrivals, collections, events, special offers, and other Wind ’n’ Sails news.

Frequency may vary.

You may unsubscribe from marketing emails at any time by selecting the Unsubscribe link at the bottom of an eligible Wind ’n’ Sails marketing email.

Please note that you may continue to receive transactional or service-related communications concerning your account or orders where appropriate.

Our team is available to assist with orders, products, gifting, returns, and general inquiries.

Customer Care

1-800-718 7888

customercare@windnsails.com

Monday–Friday 9:00 a.m.–5:00 p.m. ET For corporate gifting, custom orders, partnerships, hospitality, and collaborations, please contact Business Inquiries at 1-800-418-2027.

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