Refund policy

U.S. Return Policy

Wind ‘n’ Sails gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online and shipped to a U.S. address within 30 days from the date your order was shipped.

• Free Returns for Store Credit: Returns are processed as store credit in the form of a Wind ‘n’ Sails E-Gift Card, which is issued instantly once your return is picked up by the carrier and never expires. To begin the return process, visit the Returns page.
• Exchanges: Exchanges are available for the same item in a different size when the request is made within 30 days from the date the order was shipped. To begin the exchange process, visit the Exchanges page.
• Defective or Damaged Items: If you receive an item that is damaged or defective, contact Customer Care within 3 days of delivery to arrange a return.

Doorbusters: Can only be exchanged for a different size.

Final Sale Items: These items cannot be returned or exchanged:

• Personalized items
• Lingerie
• Face masks
• Hair accessories
• Hosiery
• Mystery bags
• Items marked "Final Sale"

Defective Items

• If you receive a defective item, contact Customer Care within 3 days of delivery and provide a photo of the damage/defect. Items reported after three days will not qualify for a return or replacement.
• We are not responsible for damage due to improper care, handling, or incorrect sizing.
• Color variations and pattern differences due to photography lighting, monitor resolution, or fabric differences do not qualify as defects. If a return is attempted for these reasons, the buyer is responsible for return shipping.

Returns

How to Ship Your Return

1. Visit the Returns page to begin the return process.
2. Return shipping is free if you use the label provided by Wind ‘n’ Sails.
3. Multiple return orders can be placed in one package for shipping, but a separate return authorization is required for each order. Ensure that you include the return authorization slip and invoice for all items/orders being returned.
4. Shoe boxes must be placed in an outer box for protection. If shoes are returned with stickers, labels, or damage to the original shoe box, the return will not be accepted.
5. Once your return is picked up by the carrier, store credit in the form of a Wind ‘n’ Sails E-Gift Card will be instantly issued to the email address on file.

Returning a Gift

1. Visit the Returns page to begin the return process.
2. Use the provided return label for free return shipping.
3. Ensure all items/orders being returned have a separate return authorization request and include the required documentation.
4. Shoe boxes must be protected inside an outer box. Returns with damaged or labeled shoe boxes will not be accepted.
5. Once received, store credit will be issued to the designated email address provided during the return process.

International Return Policy

• Wind ‘n’ Sails accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise from international customers.
• Returns will be refunded as a Wind ‘n’ Sails E-Gift Card issued within 30 days from the date your order was shipped.
• Final sale items cannot be returned or exchanged.
• Customers are responsible for return shipping fees and original shipping costs.
• To initiate an international return, contact Customer Care within 30 days of shipment.

FAQs

How long does it take to receive my refund?

• Once your return is received by the carrier, your Wind ‘n’ Sails E-Gift Card will be issued instantly to the email address on file.

Is there a return fee?

• No, returns are free for store credit only (Wind ‘n’ Sails E-Gift Card).
• Store credit never expires and is issued immediately after the return is picked up by the carrier.
• Customers may also mail returns using their own insured, trackable shipping method, but Wind ‘n’ Sails is not responsible for lost or damaged returns.

How do I request a return label?

• Visit the Returns page to request a return label.

Do you offer price adjustments?

• Due to the limited availability and high demand of our products, we do not offer price adjustments on any items.
• All returned merchandise will be refunded as a Wind ‘n’ Sails E-Gift Card only.

How long does it take to process my return?

• Please allow up to 14 business days from the date you mail your return for processing.
• You will receive an email confirmation once your return is completed.

For further assistance, please contact Customer Care at 1-800-418-2027 or email customercare@windnsails.com.