Refund policy

We hope you are completely satisfied with your wind ’n’ sails purchase. If something is not quite right, eligible merchandise may be returned or exchanged in accordance with the policy below.

To begin a return or exchange, please use our online Returns Portal.

You will need your order number and the email address associated with your order.

Once your return has been received, please allow up to 7 business days for inspection and processing. You will receive an email confirmation once your return has been completed.

Eligible merchandise may be returned or exchanged within 30 days of delivery.

For footwear, the original shoe box must be protected inside an appropriate outer shipping box. Shipping labels, tape, markings, or other alterations should not be applied directly to the original shoe box. A return may be declined if original product packaging is materially damaged, altered, or missing and the condition of that packaging is reasonably necessary for the merchandise to qualify for return.

wind ’n’ sails reserves the right to decline a return or exchange when merchandise does not satisfy the requirements of this policy, subject to applicable law.

Returns and exchanges must be initiated within 30 days of delivery.

Once a return authorization or prepaid return label has been issued, the package must be shipped using the designated carrier within 5 days.

Returns shipped after the applicable return period may be declined and returned to the sender.

Once an eligible return has been received and approved, the merchandise purchase price will be refunded to the original form of payment, subject to this policy and applicable law.

Original shipping, handling, expedited-delivery, gift-wrapping, and other service charges are non-refundable except where required by applicable law or where the return results from an error by wind ’n’ sails.

Where a return-shipping fee applies, the applicable amount will be disclosed during the return process and deducted from the refund.

Depending on your financial institution, additional time may be required for an issued refund to appear on your account.

Eligible merchandise may be exchanged through our Returns Portal, subject to availability.

Exchange merchandise is not reserved until otherwise confirmed by wind ’n’ sails. Because inventory may change while a return is in transit or being processed, we cannot guarantee that a requested replacement item will remain available.

If the requested item becomes unavailable, a refund may be issued instead.

For eligible domestic exchanges, wind ’n’ sails will cover standard shipping for the replacement merchandise unless otherwise stated.

The following are not eligible for return or exchange unless required by applicable law:

Additional product-specific return restrictions, when applicable, will be disclosed before purchase.

Because personalized and customized merchandise is made specifically for the customer, these orders cannot be cancelled once production has begun and are not eligible for return or exchange, except where required by applicable law or in the event of a verified manufacturing defect or wind ’n’ sails error.

Please carefully review all personalization details before submitting your order.

Please inspect your order promptly upon delivery.

If you believe you received incorrect, damaged, or defective merchandise, please contact Customer Care as soon as reasonably possible. We may request your order information, photographs, or other information reasonably necessary to evaluate the issue.

Verified errors or defects attributable to wind ’n’ sails will be addressed in accordance with applicable law and our Customer Care procedures. Where appropriate, we may provide a replacement, repair, refund, or other remedy.

Certain merchandise may exhibit natural variations in color, texture, grain, pattern placement, finish, or other characteristics resulting from the materials used or the manufacturing process. Such variations are not necessarily defects and may contribute to the individual character of the merchandise.

Colors and product appearance may also vary slightly depending on photography, lighting, and display settings. These minor variations alone do not constitute a manufacturing defect. Nothing in this provision affects a customer's rights where merchandise is defective, materially differs from its description, or where otherwise required by applicable law.

Normal wear and tear, accidental damage, improper care, misuse, or damage occurring after delivery is not considered a manufacturing defect.

Eligible gifts may be returned through our gift-return process.

Gift returns will not result in a refund to the gift recipient's payment method. The available form of credit or other return method will be disclosed during the gift-return process.

Original purchasers remain eligible for refunds in accordance with the standard terms of this policy.

For eligible returns within the United States, a prepaid return shipping label may be provided through our Returns Portal.

Where a return-shipping charge applies, the amount will be displayed before the return is submitted and deducted from the refund.

If returns from more than one order are shipped together, a separate return authorization must be completed for each order. All required return documentation should be included so that each item can be properly identified and processed.

Customers who choose not to use a return label provided by wind ’n’ sails are responsible for arranging an insured, trackable return-shipping method. Except where required by applicable law, wind ’n’ sails is not responsible for merchandise lost or damaged in transit when returned using a customer-selected shipping method.

Please retain your carrier receipt and tracking information until your return has been completed.

wind ’n’ sails is not responsible for return packages that have not been provided to the designated carrier or that are shipped using an unauthorized method, except as required by applicable law.

Unless otherwise stated, customers returning merchandise from outside the United States are responsible for arranging and paying for return transportation to wind ’n’ sails.

Original international shipping charges, duties, taxes, brokerage charges, customs fees, and similar charges are non-refundable by wind ’n’ sails except where required by applicable law or expressly stated otherwise.

Please retain all return tracking and shipping documentation until your return has been completed.

Merchandise purchased from a department store, specialty retailer, marketplace, social-commerce platform, or other authorized third-party seller is generally subject to the return and exchange policy of the retailer through which the purchase was made.

wind ’n’ sails cannot ordinarily process refunds for purchases for which wind ’n’ sails was not the seller of record.

All returned merchandise is subject to inspection.

wind ’n’ sails may decline a return or exchange if the merchandise does not satisfy the eligibility requirements of this policy.

wind ’n’ sails may require reasonable documentation or information necessary to identify returned merchandise, verify the associated purchase, and properly process a return or exchange.

If a return is not accepted, Customer Care may contact you regarding the merchandise and available next steps.

To protect our customers and the integrity of our merchandise, wind ’n’ sails reserves the right, to the extent permitted by applicable law, to refuse or limit returns or exchanges where we reasonably determine that there is evidence of fraud, abuse, excessive or improper return activity, unauthorized resale activity, alteration of merchandise, or other misuse of our return program.

We may request additional information reasonably necessary to verify a purchase or evaluate a return.

Nothing in this policy limits any rights or remedies available to a customer under applicable law.

Our Customer Care team is pleased to assist with any questions regarding a return or exchange.

customercare@windnsails.com
1-800-718-7888

Please have your order number available when contacting us so that we may assist you as efficiently as possible.