Shipping policy

Order Status

Registered Customers

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Shipping Information

Important Notice

Orders cannot be changed, modified, or canceled after checkout.

Shipping Methods & Charges

Shipping Method	Shipping Charge	Order By	Estimated Delivery
Standard	$7.95	12:00 noon CT	3 to 5 business days after shipping
Second Business Day	$20	12:00 noon CT	2 to 3 business days after shipping
Next Business Day	$30	12:00 noon CT	1 to 2 business days after shipping

• Standard shipping orders require 1-3 business days for processing and packaging before they are shipped.
• Shipping charges cover order processing, item selection, packaging, transport, and handling.
• Special requests, including carrier specification or future delivery dates, may incur additional fees.
• Delivery times are not guaranteed, even with expedited shipping, and may vary based on factors outside our control.
• Shipments and deliveries occur only on weekdays.
• Shipping policies are subject to change and will be determined at the time of order.

Free Shipping Policy

• Free shipping is available on orders over $100 within the continental United States (excluding APO addresses).
• Free shipping is not available for international orders.

P.O. Box and APO/FPO Address Restrictions

• Second-Day and Next-Day shipping is not available for P.O. Boxes.
• Standard deliveries to P.O. Boxes will be shipped via parcel post.
• Orders shipping to Alaska and Hawaii will have a $9.95 shipping fee.

International Shipping

• Canada: Shipping prices are based on total order weight.
• Other international destinations: Orders will be shipped via DHL, UPS, or FedEx, and rates will vary.
• Customers are responsible for all applicable customs duties, taxes, and import fees.

Additional Shipping Details

Second-Business-Day Shipping

• Orders placed after 12:00 noon CT on Friday will be processed on Monday.
• Shipping times and charges may vary based on merchandise.
• A signature may be required upon delivery.
• Additional fees may apply if multiple delivery attempts are required.
• This service is not available for some zip codes.

Next-Business-Day Shipping

• Available Monday through Friday for select zip codes and eligible in-stock merchandise.
• Saturday delivery is not available under our FedEx contract.
• Orders placed on a holiday or weekend will be processed the next business day.
• A signature and phone number are required for delivery.
• Not available for P.O. Boxes or APO addresses.

Wind ‘n’ Sails is Not Responsible For:

• Delays caused by DHL, UPS, or FedEx.
• International customs duties or taxes.
• Lost, damaged, or marked-delivered items.
  • If your package is lost, damaged, or incorrectly marked as delivered, please file a claim directly with the carrier:
    • FedEx Claims Support
    • DHL Claims Support

If you have any questions regarding your shipment, please contact our Customer Care team at 1-800-418-2027 or email customercare@windnsails.com.

DHL Guarantees

• Wind 'n' Sails is not responsible if a package is not delivered within DHL’s guaranteed shipping timeframes. Order processing may take 1-3 business days, and we cannot be held liable for DHL guarantees. If your package is delayed, please contact DHL directly at 1-800-225-5345.
• Additional shipping charges will not be refunded if DHL fails to meet its guaranteed shipping times.
• Wind 'n' Sails is not responsible for any damages caused during shipping and holds no liability.

FedEx Guarantees

• Wind 'n' Sails is not responsible if a package is not delivered within FedEx’s guaranteed shipping timeframes. Order processing may take 1-3 business days, and we cannot be held liable for FedEx guarantees. If your package is delayed, please contact FedEx directly at 1-800-463-3339.
• Additional shipping charges will not be refunded if FedEx fails to meet its guaranteed shipping times.
• Wind 'n' Sails is not responsible for any damages caused during shipping and holds no liability.

UPS Guarantees

• Wind 'n' Sails is not responsible if a package is not delivered within UPS’s guaranteed shipping timeframes. Order processing may take 1-3 business days, and we cannot be held liable for UPS guarantees. If your package is delayed, please contact UPS directly at 1-800-742-5877.
• Additional shipping charges will not be refunded if UPS fails to meet its guaranteed shipping times.
• Wind 'n' Sails is not responsible for any damages caused during shipping and holds no liability.

• Shipping rates to Canada are based on total order weight. All other international orders will ship via DHL, with shipping rates varying by country.
• Standard orders take 1-3 business days to process before shipping.
• We do not offer free shipping on international orders over $100. Free shipping is only available for orders placed and shipped within the continental United States.
• DHL International orders cannot be shipped to a P.O. Box. If a P.O. Box is entered, the order will be shipped via DHL Parcel International Standard.
• Customers are responsible for any customs duties, taxes, or fees applied by their government. Wind 'n' Sails cannot predict these costs and recommends contacting your country’s customs office for details.

• Customers must ensure the correct shipping address is entered at checkout.
• Wind 'n' Sails is not responsible for packages returned due to incorrect or undeliverable addresses.
• Due to fast processing times, we may not be able to update or cancel an order once it has been placed. Please contact us immediately if a change is needed, and we will do our best to accommodate, but we cannot guarantee changes.
• If there is an issue with tracking or delivery, please contact the carrier directly before reaching out to us.
• Tracking updates may take 1-4 business days to appear. If tracking does not update but the package is still expected, please wait until the estimated delivery time has passed before reaching out.
• If tracking confirms the package was delivered, but you have not received it, contact the carrier directly to resolve the issue. Wind 'n' Sails is not responsible for packages marked as delivered.

• Wind 'n' Sails offers Route Package Protection to provide additional shipping security.
• Route covers lost, stolen, and damaged items, including shipping costs, taxes, and Route premiums.
• Route does not cover customs/duty fees.
• For details on Route's policy, visit their Help Center.

• Some items, such as aerosols, nail polish, fragrances, and other alcohol-based products, are considered hazardous materials and can only be shipped via standard ground shipping within the continental U.S. and Canada.

• These items cannot be shipped internationally, including to Alaska, Hawaii, APO/FPO/DPO addresses, Puerto Rico, Guam, and other U.S. territories.

• California’s Proposition 65 requires a warning for certain products that contain chemicals known to cause cancer, birth defects, or other reproductive harm.
• Some items, such as wallets, handbags, purses, clutches, clothing, jewelry, and shoes made of vinyl or imitation leather, may contain traces of lead.
• WARNING: Some products may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
• For more details, visit the California Proposition 65 website.
• For additional questions, email customercare@windnsails.com.

• Orders cannot be changed, modified, or canceled after checkout.
• If you need assistance before placing an order or experience technical issues, please contact Customer Care.

For all other inquiries, please reach out to us at customercare@windnsails.com.