Shipping policy

Sign in to your Wind ’n’ Sails account to view your order history and check the status of your order. Once your order has shipped, tracking information will be sent to the email address provided at checkout. For additional assistance with an order, please contact Customer Care.

Shipping rates are subject to change. The shipping methods, rates, and charges displayed at checkout at the time an order is placed are the applicable rates for that order and will supersede any shipping rates stated on this page.

Complimentary standard shipping is available on U.S. orders over $300 shipped

within the contiguous United States.

Wind ’n’ Sails ships to select international destinations.

Once your order ships, a shipping confirmation will be sent to the email address provided at checkout. The confirmation will include available carrier and tracking information.

You may also sign in to your Wind ’n’ Sails account to view available order and tracking information.

Tracking information may take time to appear or update after a shipment has been transferred to the carrier. Once in transit, delivery may be affected by weather, service interruptions, peak shipping periods, customs processing, or other circumstances outside the control of Wind ’n’ Sails.

If a shipment is lost, damaged, or marked as delivered but cannot be located, please contact the applicable carrier or Customer Care for assistance. We will make reasonable efforts to assist with eligible delivery issues.

To help fulfill your order as efficiently as possible, merchandise from a single order may occasionally be shipped in more than one package.

When an order is divided into multiple shipments:

Wind ’n’ Sails may ship orders through USPS, UPS, FedEx, DHL, or another approved carrier, depending on the destination, merchandise, selected shipping method, and service availability.

The carrier selected for your order may vary. Once your order has shipped, the applicable carrier and available tracking information will be provided in your shipping confirmation.

Carrier delivery estimates and service commitments apply after an order has been processed and transferred to the carrier. Wind ’n’ Sails cannot guarantee a carrier's delivery date or service commitment once a shipment is in transit.

Additional shipping charges are not refundable solely because a carrier fails to meet an estimated or guaranteed delivery timeframe, except where otherwise required by applicable law.

For carrier-specific tracking or delivery assistance:

Customers may also contact Wind ’n’ Sails Customer Care for assistance.

Please review your shipping information carefully before completing your order.

If you experience an issue with the delivery of your order:

Claims and remedies may be subject to applicable carrier requirements, Route Package Protection coverage where purchased, and applicable law.

Wind ’n’ Sails offers Route Package Protection as an optional service for additional shipping protection on eligible orders.

Route may provide coverage for eligible lost, stolen, or damaged shipments, subject to Route's applicable terms, conditions, exclusions, and claims requirements.

Coverage eligibility and reimbursement are determined by Route in accordance with the protection terms applicable to the order. Customs duties and import fees are not covered unless expressly provided under Route's applicable terms.

For complete coverage information or to submit an eligible claim, please visit Route's Help Center.

Certain merchandise is subject to shipping restrictions because of federal, state, carrier, or international transportation requirements.

Available shipping methods will be determined based on the merchandise and destination and will be reflected at checkout where applicable.

California Proposition 65 requires warnings for certain products that may expose consumers to chemicals identified by the State of California as causing cancer, birth defects, or other reproductive harm.

Where required, applicable products will display the appropriate Proposition 65 warning.

WARNING: Certain products may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For additional information, please visit the California Proposition 65 website.

For product-specific questions, please contact Customer Care at customercare@windnsails.com.

Orders may begin processing shortly after checkout. As a result, we cannot guarantee that an order can be changed, modified, or canceled once it has been placed.

If you need assistance, please contact Customer Care immediately. We will make every reasonable effort to accommodate your request before shipment, but changes or cancellations cannot be guaranteed.

For questions regarding an order, shipment, or delivery, please contact:

1-800-718-7888
customercare@windnsails.com